HOW CAN I CONTACT CUSTOMER SERVICE?
RUKSAG is committed to providing first-rate quality service you can trust. We will be able to deal with your queries by e-mail. You may contact us on email@example.com
I HAVENT PURCHASED ITEMS ON-LINE BEFORE. HOW CAN I BE SURE I WILL BE HAPPY WITH MY DECISION?
I CANNOT FIND AN ITEM I WANTED A WHILE AGO, WHAT CAN I DO?
DO YOU OFFER TAILORED SERVICES?
We endeavor to help our customers as much as possible when it comes to individual needs and requirements. Should you have an urgent enquiry or special requirement, please do not hesitate to contact us to discuss any special circumstances
RUKSAG items begin their life as finest Italian natural Leather Toscany , so there may be slight variance in pieces due to the very nature of manufacture and leather. You should care for your bag regularly to protect them against natural body oils from hands and hair, that are transferred to bag. A simple soft natural cloth will suffice. You are allowed to use leather caring products that are natural. Preferably wax based and specialized for accessories care. If your bags require some sort of caring more complex than what we described, we recommend that you visit local specialist for such matters.
WHAT CAN I DO IF I NEED MY BAG NOW?
We understand that you sometimes need perfect accessory for that special occasion and simply cannot wait. We at RUKSAG offer FedEx courier service for safer, more secured and ultimately faster delivery. Please don`t hesitate to contact RUKSAG regarding any questions you may have. For information on delivery view our “Delivery Policy”.