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HOW CAN I CONTACT CUSTOMER SERVICE?


RUKSAG is committed to providing first-rate quality service you can trust. We will be able to deal with your queries by e-mail. You may contact us on ruksaglabel@gmail.com




I HAVENT PURCHASED ITEMS ON-LINE BEFORE. HOW CAN I BE SURE I WILL BE HAPPY WITH MY DECISION?


We at RUKSAG strive to accurately represent our items via photos, product descriptions and measurements. Our past experience has been that the items have exceeded our customers' expectations. However, should you wish to return the item, you have 2 days to change your mind starting with the date of receipt and we will happily refund your payment.




I CANNOT FIND AN ITEM I WANTED A WHILE AGO, WHAT CAN I DO?


If you like what you see, but you could not find it, feel free to get in touch and we will do everything we can to fulfill your wish. You can contact us via e-mail.




DO YOU OFFER TAILORED SERVICES?


We endeavor to help our customers as much as possible when it comes to individual needs and requirements. Should you have an urgent enquiry or special requirement, please do not hesitate to contact us to discuss any special circumstances




ITEMS CARE


RUKSAG items begin their life as finest Italian natural Leather Toscany , so there may be slight variance in pieces due to the very nature of manufacture and leather. You should care for your bag regularly to protect them against natural body oils from hands and hair, that are transferred to bag. A simple soft natural cloth will suffice. You are allowed to use leather caring products that are natural. Preferably wax based and specialized for accessories care. If your bags require some sort of caring more complex than what we described, we recommend that you visit local specialist for such matters.




PRODUCT ENQUIRY


If the item you are looking at is currently unavailable, or if you are enquiring about RUKSAG sold pieces, please do not hesitate to contact us.




RETURNS POLICY


RUKSAG wants to guarantee the complete satisfaction of our customers. If for any reason you are unsatisfied, feel free to contact RUKSAG . Returns must be mailed back to the RUKSAG via reputable carrier of your choice, as a registered mail with delivery confirmation and insurance, within 2 (two) working days of receipt. Return shipping costs are the responsibility of the buyer. RUKSAG does not take responsibility for lost or damaged packages that are shipped back. All undamaged, correctly returned products will be credited to the original purchaser's Pay Pal account. As previously stated, international customs duties and additional local costs are non-refundable. Original shipping costs to byer will be redacted from refund. This is a measure to prevent misuse of ruksag.com. Once the refund has been completed RUKSAG will send a confirmation via e-mail.




WHAT CAN I DO IF I NEED MY BAG NOW?


We understand that you sometimes need perfect accessory for that special occasion and simply cannot wait. We at RUKSAG offer FedEx courier service for safer, more secured and ultimately faster delivery. Please don`t hesitate to contact RUKSAG regarding any questions you may have. For information on delivery view our “Delivery Policy”.